Frequently Asked Questions

You can contact our call center by dialing 19753 within Egypt. Our representatives are ready to assist you from Sunday to Thursday, 09:00 AM to 05:00 PM. Should you be calling from outside of Egypt, you can contact us on 002-02 2580 3800. Alternatively, you can also send us an email at quality.life@qnbalahlilife.com.

Our qualified call center representatives can support and answer all inquiries except for specific requests requiring customer signatures. For assistance related to this, visit us at the nearest QNB branch, and we’ll gladly support you in person.

The cancellation request could be submitted after the customer’s signature besides submitting the original policy documents at the nearest QNB branch and the request will be completed within (45) working days either by transferring the amount to the customer’s QNB bank account or by cheque.

By calling our call center on 19753 from Sunday to Thursday, 09:00 AM to 05:00 PM. Or via the yearly statement delivered by the company to the policy holder’s correspondence address mentioned in the insurance application.

You can refer to our “Submit a claim” page on our website for more information. For instructions specific to your policy, reach out to us on 19753 from Sunday to Thursday, 09:00 AM to 05:00 PM. Our trained representatives will guide you through the submission process, including providing you with a list of documents and all the information you require for the claim.

By calling our call center on 19753 from Sunday to Thursday, 09:00 AM to 05:00 PM, and/ or sending an email to quality.life@qnbalahlilife.com and our trained representatives will be delighted to support you.

By calling our call center on 19753 from Sunday to Thursday, 09:00 AM to 05:00 PM, asking for the collections team and they will be pleased to guide you through the steps.

We always seek ways to serve you better, and your feedback is our priority. If you are experiencing difficulties with our employees or your policy, you can file a complaint at our call center on 19753 from Sunday to Thursday, 09:00 AM to 05:00 PM, or by email at quality.life@qnbalahlilife.com. Alternatively, you can also visit your nearest QNB branch to discuss your concerns with our life insurance representative in person.